Last updated: 9 November 2026
Digital products (plugins, themes, templates)
Because digital products are delivered instantly and cannot be returned, all sales are generally final. We will give a full refund if:
- the product does not work as described and we cannot fix it within 7 days of you reporting the problem, or
- you were charged twice for the same order.
Refund requests must be made within 14 days of purchase. Please contact us first: most problems can be fixed quickly.
Website design services
- Work starts after the agreed advance payment.
- If you cancel before we send the first design, the advance is refunded minus any costs already paid on your behalf (for example domain or premium plugins).
- After the design is approved and development has started, payments are non-refundable.
- Revision rounds are included as listed in your package.
How to request a refund
Email info@khanamflix.com or WhatsApp +971 56 708 8404 with your order number and the reason. Approved refunds are returned to the original payment method within 5 to 10 business days.